Sweet & Salzig

 

FAQ


 

 

SWEET & SAVORY CAKES

Ingredients

All our cakes are exclusively made with high quality organic, natural ingredients. Besides a few specific ingredients imported from Europe, they all are locally-sourced.

Our seasonal fruits are organic and sourced locally, from NY state farmers.

Delivery

We only deliver within the New York City area. Delivery prices may vary, depending on destination. 

For wholesale/restaurants outside this area, please contact us directly. 

Pick Up

Our Back Tag (Baking Day) sale to private customers also offers a Pick Up locations - to be announced and specified during the 'BackTag' Event. 

'Eat by Date' of our cakes

Our cakes are freshly baked to order. 

Sweet cakes, especially those with cream or fresh fruits, should be kept in the fridge and eaten within a couple of days. 

Dry cakes can be maintained at room temperature for a few days as long as they are kept in a sealed container or covered.

Savory cakes should be kept in the fridge and eaten within two days. 

You may re-heat your savory cake to eat it warm.  Only re-heat the serving size of the cake you wish to eat. To do so, either preheat the oven and bake at 350 F for about 5-10 minutes (depending on oven), or simply use a Microwave (follow your microwave instructions for reheating pastry). 

If you decide to freeze the cakes, just do so on the day of delivery or pick-up. Thaw them in the fridge and re-bake them for about 5-10 minutes in a preheated oven (350 F) till warm. You may put them directly from the freezer in the preheated oven, the baking time will then be about 10-15 min and you may need to cover them with aluminum foil so they don't darken too much on top. Every oven works differently. Therefore, re-baking times may vary. But make sure the cakes are really hot, especially inside. 

 

 

WINTER TIME: CHRISTMAS COOKIES AND CHRISTSTOLLEN

Shipping policy

We only ship within the US via USPS Priority mail – which should take between 2- 4 business days for a general flat-rate of $ 5.75. If you decide to order high volume we will re-calculate the postage fee accordingly.

Please pre-order Christmas Cookies by December 19th which will be shipped within 2-3 days. 

Please pre-order Christstollen by the December 11th.

The Christmas Cookies and Stollen are packed with sufficient cushioning material, but please understand that cookies and Stollen can break via shipment. However, if a package is severely damaged, please take a picture and contact us.

We cannot be held responsible for packages left unattended, stolen or damaged after they have been delivered.

Due to the perishable nature of our products, we generally do not ship to PO Boxes, APO or FPO addresses.

Sweet and Salzig is not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect or undeliverable addresses or delays caused by USPS due to the weather or other causes beyond our control.

Delivery

We deliver the Christmas cookies and Stollen within the Manhattan area between December 18th and December 23rd and on December 24th between 9 am and noon. Extra charges apply depending on location within Manhattan (btw $8-$10). Please contact us for precise delivery fee and time-frames. 

If you need the Christmas cookies and/or Stollen delivered  prior the 18th, please get in touch. 

info@sweetandsalzig.com

Shelf Life

There are no artificial preservatives in our products. The Christmas cookies and Christstollen have a natural Shelf Life.  Therefore each package bears a 'Baked on' date.

Our cookies and Stollen are heat-sealed packed.

Once opened please keep the Christmas cookies and Christstollen in an airtight container or tin in and store in a cool, dry place. 

The Christmas cookies are best if eaten within 10 days after the baking date - although they last for up to 3 weeks. Some like the cookies soft and moist, some like them more hardened-up or brittle and love to dip them into their coffee, tea or hot chocolate. The longer they sit, the more they harden-up. 

The Stollen should be eaten within 4 weeks after the baking date. Again, taste buds differ here as well: some people like the Stollen after two weeks, some after 4 weeks. The longer the Stollen 'sits' the longer the ingredients have time to develop to their fullest taste. I like them best after 4 weeks. 

Just like our cakes, all our cookies are handmade, meaning they will never look 100% alike.

Here are some Tips if you want to 'moisten/soften-up' the Christmas Cookies: 

Zimtsternle (Cinnamon Cookies) can harden up. To soften them up, simply add a parchment paper and add a slice of apple on top for 24h, then remove the apple slice. The apple will moisten the cookies.

Springerle will harden up when in contact with air. So keep them in an airtight container in a cool place. Add a slice of fresh Toast, which will keep them soft, for about 24h and then remove the slice of bread.

The mixed boxes and bags though won't need any of the above if kept together in an airtight container as they keep each other at best. 

Ingredients

For all our cakes, Christmas cookies and Christstollen, we only use high quality organic, natural and locally-sourced ingredients, besides a few specific ingredients, imported from Europe. 

Seasonal fruits are organic and sourced locally from NY state farmers.

Returns

If you are not satisfied with your order, you may return products in the original, unopened packaging for refund. Return shipping though will be the responsibility of the customer. Because of the nature of the product, we cannot accept returns for packages that have already been open.